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Conshohocken 
200 West Ridge Pike
Conshohocken, PA 19428
Phone 610-832-1443
Fax 610-832-1463
Store Manager: Robert Higgins
Hours
M - F: 10:00am - 7:00pm
Sat: 10:00am - 6:00pm
Sun: 10:00am - 5:00pm
Read Google reviews about this location, and share your own!
WOW Letters
Did we WOW you at this Car-Tel location? Let us know!
From Janet in September 2011...
"Last week I visited your Conshohocken Store to purchase a new phone. Robert Higgins was available to assist me. I explained that I am not a very sophisticated user and that I wanted a basic upgrade without all the fancy bells & whistles. He took the time to help me choose the phone that was right for me. When I was leaving the store I asked a question about Bluetooth. He asked if I knew how to program the Bluetooth in my car. When I told him no, he took the time to come out to my car and hook up my phone/bluetooth. The reason I am sending this email, is to commend Robert on his customer service...It is very unusual for me to send a note of recognition. But, under these circumstances, I want to thank Mr. Higgins for a job well done. He is definitely an asset to your company."
From Penny in March 2010...
"I have been a customer at your store on Ridge Pike for years, largely because of the amazing service we receive there, but I wanted to let you know that Trish Troutman is amazing. She was able to accommodate a situation in which my husband lost his job and then got another in a friendly and tremendously helpful manner. She told me about a discount I had no idea I could get on my account (after 7-8 years with Cingular/ATT). She is knowledgeable and does absolutely everything possible to help--way above and beyond the service in most settings. You are lucky to have her....as are we."
From Dave in March 2010...
"...I just bought a new Blackberry from Robert Higgins at the Plymouth
Square shopping center. Best shopping experience I've had in memory. Sharp, professional
service. I've had a lot of bad experiences with cell phones, companies, and their stores. He was
thorough with reviewing my plan and teaching/setting up my new phone. I will send my friends
and continue to use AT&T and this store in particular."
From Alfred in February 2010...
"I would like to commend the efforts Robert Higgins showed my family on our recent phone purchase...Bob was extremely helpful and, most importantly, took his time with us, asked questions regarding our applications and assured we understood everything. A week later we came back (along with my son) to get new phones and again, Bob was very patient in explaining the various properties of the phones we were considering which, for us, is not an easy decision. With previous phone purchases at other stores) we've always felt somewhat rushed and ended up walking away with phones that we were never quite happy with. This experience was a pleasant change."
From Bill in February 2010...
"I am sending this email to acknowledge Robert Higgins at Car-Tel in the Plymouth Square Shopping Center. My wife and I visited the location this past Thursday to look at upgrading my cellular phone. Robert not only discussed all the phone options based on my needs, but he also went over our monthly bill which we receive from AT&T. After reviewing the bill, we discussed my phone options and what features I might like and/or need. Robert was very helpful and informative throughout the
entire process and it made for a very comfortable meeting. My wife and I walked out of the office with a new phone and the feeling we have a very reliable resource which we never knew was available to us...to the level we received from Robert. Robert knows his stuff...and he should be recognized for that."
From Frank and Kathy in February 2010...
"It's rare for me to follow up with a special 'thank you' after making a purchase, but I feel this one is warranted. Over the past week you provided both my son, and then my wife with a new Blackberry. I understand that's your job, and helping
my son with whatever that glitch was concerning texting might have been expected, but when you came over with my wife's phone on Wednesday evening, and helped her configure that phone to both her car, and her office emails, I thought that was over the top. I am in sales too, and have made a good living doing what I do by providing excellent service. I just wanted you to know that 'over the top' service
was both recognized and appreciated. Kathy is extremely happy with her purchase
and certainly appreciates you taking the time to both configure, and tutor her on the operation and features offered in a Blackberry.
I have a Blackberry too, which I need for my business. At the end of the year, when it's my turn to upgrade, you have my word that I will be coming to you
for my new phone. Again, thank you from all of us and understand how much we appreciate your efforts."
From Jill in December 2009...
"Ms. Troutman was knowledgeable and able to answer my many questions relating to an exception upgrade. She was patient in showing me various models, honest in her evaluations of phones with regards to my specific needs, and happy to assist me in setting up my new phone once my purchase decision had been made. Ms. Troutman has ensured that I will continue to be an AT&T customer, and I would certainly recommend this store to friends."
From Joe in December 2009...
"Bob Higgins met me on Saturday and was very helpful with information and assured me he would prepare the phone that I wanted for pick up on Monday. When I returned on Monday Bob had the phone ready, made sure I was aware of the details of my new account and transferred my contacts from my old phone. All in all a very pleasant experience for me in an age where customer service seems to
be a lost art form. I was very impressed with the service I received."
From Larry C. in December 2009...
"Thank you very much for all your help this past week in assisting me with picking out new phones for my kids. I appreciated your advice and I'm sure that they will be thrilled with their phones. You made the process painless and it went much quicker than I expected. I'll be sure to recommend you to my friends."
From Larry M. in December 2009...
"I wanted to send a quick email to let you know what a great experience I had when visiting the Plymouth Meeting store. I dealt with Robert Higgins and he did a wonderful job. Robert listened to what I wanted and never tried to sell me something I didn't want. Robert was very knowledgeable on the products I was looking for and also pointed out some new services that are already becoming very helpful to me. I went to the store on my lunch break and specified that I only had 30 minutes to get my phone switch completed. Robert said he could do it in 15 minutes and he did. I remember sitting in phone stores for hours, in the past to have a phone switched and new services added. Again, what a great experience it was going to your store and what a pleasure it was to work with Robert."
From Nadia in December 2009...
"A couple of months ago I purchased a data card and contract for internet service from your sales consultant, Bob Higgins. I wanted to commend Bob's service in my efforts. While it took a while for my service to be up and running due to technical and network issues, Bob was exceedingly helpful, patient and took the initiative on several occasions to extensively troubleshoot. He went above and beyond in
attempting to answer my questions and help me get resolution. I am grateful for his assistance. He is very personable and created a sense of ease in interacting with him, making the situation as pleasant as it could be considering the difficulty I was having getting started."
From Terry in December 2009...
"I would just like to thank you for the assistance & service I received from Patricia. As soon as I walked into the store, she greeted me with a smile and was ready to help...Patricia was attentive, informative & listened to my needs. She made me feel at ease & relaxed in my purchase & retained a customer with ATT...I will recommend that anyone I know looking for a phone go to...Car-Tel...Keep up the good work! One of your long time customers who really appreciated the above & beyond service that I recevied."
From Guy in June 2007...
"...After weeks of research I went to your store which I used in the past to upgrade my service and phones. This is when I met Mr. Russell Moore. Mr. Moore is a very enthusiastic, knowledgeable and polite person. After talking with Russell I decided to stay with [AT&T] and purchase my phones at your store. Even after the purchase I went back to your store for some help with my phone. Mr. Moore was more than happy to answer my questions and show me how some functions of my new phone worked."
